Shipping, Privacy & Returns

Shipping
All Playful Penny kits include shipping in the price - no extra charges apply. Orders are processed within 3-5 business days (Monday to Friday). Once dispatched, your kit will typically arrive within 7-14 working days.
Your privacy is important: we only share the shipping information necessary for delivery with our trusted courier partners.

Privacy
Your personal information is kept strictly confidential. Any details you provide for shipping or communication purposes will never be shared for marketing or other purposes. We only use your contact information to process your order, communicate updates, and ensure your kit arrives safely.

Returns & Refunds
Due to the intimate nature of our products, we cannot accept returns or offer refunds. Please ensure you choose your kit carefully. Each item is carefully curated, packaged, and designed to bring you the best experience possible.